Terms & Conditions

1. Business Information

The online store operating under the trade name CELESTIAL STEEL, available at www.celestialsteel.com, is owned and operated by:

Legal Business Name: ΤΣΑΛΚΑ Κ ΚΑΙ Α Ο.Ε. (TSALKA K KAI A O.E.)
Trade Name: CELESTIAL STEEL
Legal Form: General Partnership
VAT Number: EL803155877
General Commercial Registry (G.E.MI.) Number: 190888727000
Registered Address: 91G Papanastasiou Avenue, 71409 Heraklion, Crete, Greece
Tax Office: Heraklion
Email: info@celestialsteel.com
Phone: +30 210 444 5386

For the purposes of these Terms and Conditions, the above business is referred to as the “Company”, the “Online Store”, or “CELESTIAL STEEL”.

2. Acceptance of Terms

Browsing this website and making purchases through the Online Store are subject to these Terms and Conditions of Use and Sale.

Customers are expected to read these Terms and Conditions carefully before completing their orders.

3. Products Offered

The Online Store offers jewelry, accessories, and related products, as presented on the respective product pages.

The Company reserves the right to update, modify, or discontinue products, collections, and promotional offers without prior notice, provided that orders already confirmed are not affected.

4. Product Characteristics and Representation

The Company makes every reasonable effort to ensure that product descriptions, photographs, materials, dimensions, and characteristics are presented accurately.

Slight variations in color representation may occur due to screen settings, photographic lighting, or the characteristics of individual devices.

Minor differences arising from the natural properties of materials or the manufacturing process are not considered defects, provided that they do not affect the product's intended use, quality, or essential characteristics.

Information regarding dimensions, chain lengths, and ring sizes is indicative and may be subject to minor variations.

5. Product Prices

All product prices are displayed in euros (€) and include the applicable Value Added Tax (VAT), unless expressly stated otherwise.

Shipping costs are not included in product prices unless a specific promotion applies. Any applicable shipping charges are displayed separately before the customer submits the final order.

The Company may change product prices at any time. Such changes do not affect orders that have already been accepted.

In the event of an obvious technical, typographical, or calculation error affecting a product's price, the Company will inform the customer before dispatch. The customer may accept the corrected price or cancel the order and receive a full refund of any amount already paid.

6. Product Availability

Product availability displayed in the Online Store is updated regularly. However, a product may occasionally become unavailable before an order has been fully processed.

If a product is unavailable, the Company will inform the customer as soon as possible.

Subject to the customer's agreement, the order may be refunded, the unavailable product may be replaced with another available product, or fulfillment may be postponed until the item is back in stock.

No product substitution will take place without the customer's consent.

7. Placing and Accepting Orders

Customers select the products they wish to purchase, add them to their shopping cart, and follow the checkout process.

Before submitting an order, customers have the opportunity to review and correct their order details.

After an order has been submitted, an automated acknowledgment email is sent to the customer.

The sales contract is considered concluded when the Company confirms acceptance or dispatch of the order.

The Company may request additional verification of customer information when necessary to ensure transaction security or prevent fraud.

8. Customer Information

Customers are responsible for ensuring that the information provided during checkout, including their full name, address, telephone number, and email address, is accurate and complete.

The Company is not responsible for delays or failed deliveries resulting from incomplete or incorrect information provided by the customer.

Customers must notify the Company immediately if they identify an error in their details.

Changes to the delivery address after dispatch may not be possible or may result in additional charges.

9. Payment Methods

Available payment methods may include:

• Credit or debit card through Shopify Payments.

• Bank transfer.

• Payment through IRIS.

• Any other payment method displayed during checkout.

Card payments are processed through Shopify's secure checkout environment and Shopify Payments.

CELESTIAL STEEL does not collect or store customers' complete payment card details.

Additional authentication may be required by the customer's bank to authorize a transaction.

For bank transfers or other payment methods that are not confirmed immediately, order processing begins once the full payment has been received and confirmed.

Customers should include their order number or the payment reference provided during checkout when completing a bank transfer.

10. Shipping and Delivery

Available shipping methods and their corresponding costs are displayed before checkout is completed.

Orders are shipped through the Company's partnered delivery providers, including ELTA Courier and BOX NOW, subject to service availability.

The estimated order processing and delivery time is one (1) to five (5) business days from payment confirmation.

For payment methods that are not completed immediately online, processing begins once the full payment has been received and confirmed.

Delivery times are estimates and may be affected by public holidays, periods of increased demand, adverse weather conditions, strikes, remote destinations, or circumstances beyond the Company's reasonable control.

Upon delivery, customers are advised to inspect the external condition of their parcel.

If the packaging appears visibly damaged or tampered with, customers should notify the carrier and CELESTIAL STEEL as soon as possible.

Further information is available in our Shipping Policy.

11. Order Cancellation Before Dispatch

Customers may request cancellation of an order before dispatch by contacting the Company as soon as possible at info@celestialsteel.com.

The possibility of cancellation depends on the order's processing status.

If the order has already been dispatched, the withdrawal and return procedures described in the Returns and Exchanges Policy will apply.

Orders for personalized or custom-made products may not be eligible for cancellation once production has begun.

12. Right of Withdrawal

Consumers have the right to withdraw from a distance purchase contract without providing any reason within fourteen (14) calendar days.

The withdrawal period begins on the date on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.

If an order contains multiple products delivered separately, the withdrawal period begins on the date the last product is received.

To exercise the right of withdrawal, consumers must notify the Company before the withdrawal period expires by submitting a clear and unambiguous statement of their decision.

Email: info@celestialsteel.com

The right of withdrawal is subject to the exceptions provided under applicable legislation.

13. Returning Products Following Withdrawal

After notifying the Company of their decision to withdraw, consumers must return the products without undue delay and no later than fourteen (14) calendar days from the date of notification.

Returns should be sent to:

CELESTIAL STEEL
ΤΣΑΛΚΑ Κ ΚΑΙ Α Ο.Ε.
91G Papanastasiou Avenue
71409 Heraklion, Crete
Greece

Products must be securely packaged for transportation.

Customers are kindly requested to include the original packaging, accompanying items, tags, and proof of purchase, where available, to facilitate the return process.

Returns should be sent using a shipping method that provides proof of dispatch and allows the shipment to be tracked.

The Company is not responsible for parcels lost during return transportation before they have been delivered to the Company, without prejudice to any applicable statutory provisions.

14. Return and Exchange Shipping Costs

In cases of withdrawal, change of mind, or voluntary exchange for a different size or product, the direct cost of returning the original product is borne by the customer.

For voluntary exchanges, the cost of shipping the replacement product is also borne by the customer.

If the product is defective, an incorrect product has been delivered, or an error is attributable to the Company, reasonable return and replacement shipping costs will be covered by the Company, following prior communication.

Parcels sent with shipping charges payable by the recipient without prior approval may not be accepted.

15. Refunds

In the event of a valid withdrawal, the Company will refund the amounts paid for the returned products.

In the case of withdrawal from the entire order, the original shipping cost corresponding to the least expensive standard delivery method offered by the Company will also be refunded.

Additional charges resulting from the consumer's choice of a more expensive delivery method are non-refundable.

Refunds will be processed without undue delay and no later than fourteen (14) calendar days from the date on which the Company was informed of the consumer's decision to withdraw.

The Company may withhold the refund until it has received the returned products or the consumer has provided evidence that the products have been dispatched, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless an alternative method has been expressly agreed upon, without additional charges to the consumer.

16. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products or circumstances expressly exempted under applicable legislation, including:

• Products manufactured according to the customer's individual specifications or clearly personalized products, such as jewelry with custom engraving, monograms, or bespoke designs.

• Sealed products that are not suitable for return due to health protection or hygiene reasons, provided that they have been unsealed after delivery and the relevant legal conditions are met.

• Other circumstances expressly excluded from the right of withdrawal under applicable legislation.

These exceptions apply only to the extent permitted by law.

17. Product Exchanges

Customers may request a voluntary product exchange within fourteen (14) calendar days of receiving their order, subject to prior communication with CELESTIAL STEEL and the availability of the requested replacement product.

For hygiene reasons, voluntary exchanges of earrings and ear cuffs are not accepted.

For products eligible for exchange, the returned item must be in a condition suitable for resale. It must not have been used, worn beyond reasonable inspection, damaged, or altered.

Customers are requested to select a replacement product of equal or greater value than the original product.

If the replacement product is of greater value, the customer must pay the price difference.

If the replacement product is of lower value, the price difference will not be refunded in cash or offset against shipping costs.

Return and replacement shipping costs for voluntary exchanges involving a different size, color, design, or product are borne by the customer.

Product exchanges are offered as an optional commercial service and do not restrict consumers' statutory rights, including the right of withdrawal where applicable and the rights relating to defective or non-conforming products.

18. Defective, Damaged, or Incorrect Products

Customers should notify the Company as soon as possible if:

• They receive a product different from the one ordered.

• A product is defective.

• An item is missing from their order.

• A product has been damaged during transportation.

Notifications should be sent to info@celestialsteel.com, including the order number and, where useful, photographs of the product and its packaging.

The Company will review the request and inform the customer of the appropriate procedure.

Depending on the circumstances and in accordance with applicable legislation, the available remedies may include repair, replacement, a price reduction, or a refund.

Customers' statutory rights regarding defective or non-conforming products apply to all product categories, including earrings and ear cuffs.

19. Jewelry Care and Normal Wear

The appearance and lifespan of jewelry are influenced by how it is worn, handled, and maintained.

Customers should follow the care instructions provided on the relevant product page or accompanying the product.

Unless expressly stated otherwise, customers are advised to avoid contact with perfumes, cosmetics, chemical cleaning products, seawater, chlorine, and other substances that may affect the appearance or finish of the jewelry.

Normal wear, scratches, and alterations caused by improper use, impacts, or failure to follow the recommended care instructions are not automatically considered manufacturing defects.

This provision does not restrict consumers' statutory rights where a product genuinely fails to conform to the sales contract.

20. Promotional Offers and Discount Codes

Discount codes and promotional offers are valid for the periods and under the conditions specified for each promotion.

Unless otherwise stated, each discount code:

• May be used once per order.

• Cannot be combined with another discount code.

• Cannot be applied retroactively to completed purchases.

• Cannot be exchanged for cash.

If part of an order is returned, the applicable discount may be recalculated proportionally based on the products retained by the customer, subject to applicable legislation.

21. Intellectual Property

All website content, including the company name, trade name, logos, photographs, texts, designs, graphics, and overall visual presentation, belongs to the Company or is lawfully used under the appropriate licenses.

Copying, reproducing, modifying, distributing, or commercially exploiting this content without prior written permission is prohibited.

22. Personal Data and Cookies

Personal data is processed in accordance with applicable data protection legislation and the website's Privacy Policy.

The use of cookies and similar technologies is described in the Cookie Policy.

The Privacy Policy and Cookie Policy are separate documents and are available through clearly identifiable links on the Online Store.

23. Limitation of Liability and Force Majeure

The Company is not responsible for temporary interruptions in website accessibility caused by technical maintenance, network outages, service provider issues, or other circumstances beyond its reasonable control.

The Company shall not be held liable for delays or failure to perform its obligations resulting from force majeure events, including natural disasters, war, strikes, major transportation disruptions, government restrictions, or significant telecommunications failures, to the extent permitted by applicable law.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or restricts the mandatory statutory rights of consumers.

24. Amendments to the Terms and Conditions

The Company may update these Terms and Conditions to reflect changes in legislation, services, or the operation of the Online Store.

Amended Terms and Conditions take effect upon publication on the website.

Such amendments do not apply retroactively to sales contracts already concluded, unless required by law.

25. Governing Law and Dispute Resolution

These Terms and Conditions and all transactions conducted through the Online Store are governed by Greek law and applicable European Union law.

In the event of a dispute, customers are encouraged to contact the Company first at info@celestialsteel.com to seek an amicable resolution.

Consumers may also contact the Hellenic Consumer Ombudsman (Synigoros tou Katanaloti), which is responsible for the out-of-court resolution of consumer disputes.

If an amicable or alternative dispute resolution cannot be reached, disputes shall be referred to the competent courts determined in accordance with the applicable rules on jurisdiction and territorial competence.

26. Contact Information

For questions regarding orders, products, shipping, returns, or these Terms and Conditions, customers may contact the Company using the following details:

CELESTIAL STEEL
ΤΣΑΛΚΑ Κ ΚΑΙ Α Ο.Ε.
91G Papanastasiou Avenue
71409 Heraklion, Crete
Greece

Email: info@celestialsteel.com
Phone: +30 210 444 5386

Customers may also contact us using the contact form available on our website.