Shipping policy

Shipping Policy

CELESTIAL STEEL ships orders throughout Greece via ELTA Courier and BOX NOW.

1. Available Shipping Methods

ELTA Courier

Orders are delivered to the address provided by the customer during checkout.

Shipping Cost: €4.00

BOX NOW

Orders are delivered to the BOX NOW Locker selected by the customer during checkout.

Shipping Cost: €2.50

The BOX NOW service is available only in areas and Lockers supported by its network. Final availability is displayed during checkout.

2. Free Shipping

Free shipping is available for orders with a total value exceeding €59.

The free shipping threshold is calculated based on the final value of the products after any applicable discounts or promotional codes have been applied.

3. Order Processing and Delivery Times

The estimated processing and delivery time is 1–5 business days from payment confirmation.

For payment methods that are not completed immediately online, order processing begins once payment has been confirmed and received.

Orders placed during weekends or public holidays begin processing on the next business day.

Delivery times are estimates and may be affected by:

  • Remote or island destinations.

  • Periods of increased demand.

  • Public holidays.

  • Adverse weather conditions.

  • Strikes or disruptions to transportation networks.

  • Circumstances beyond the reasonable control of CELESTIAL STEEL.

4. Order Confirmation and Tracking

After placing an order, customers receive an order confirmation email at the email address provided during checkout.

Once the order has been dispatched, a shipping notification is sent, including a tracking number or tracking link where provided by the carrier.

For orders shipped via BOX NOW, customers receive the necessary collection instructions and access code directly from BOX NOW to collect their parcel from the selected Locker.

5. Accuracy of Delivery Information

Customers are responsible for ensuring that all information provided during checkout is accurate and complete, including:

  • Full name.

  • Delivery address.

  • Postal code.

  • Phone number.

  • Email address.

  • Selected BOX NOW Locker, where applicable.

CELESTIAL STEEL is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an error is identified, the customer should contact us immediately at info@celestialsteel.com.

If the order has already been dispatched, changes to the delivery details may not be possible or may result in additional charges.

6. Failed Delivery or Uncollected Parcels

If delivery cannot be completed due to the recipient's absence, incorrect delivery information, or failure to collect a parcel from a BOX NOW Locker within the designated collection period, the order may be returned to CELESTIAL STEEL.

If the customer requests that the order be shipped again, additional shipping charges may apply.

Free shipping offered on the original order does not include free reshipping when a parcel is returned due to non-collection or incorrect information provided by the customer.

7. Damaged or Tampered Parcels

Customers are advised to inspect the external condition of their parcel upon delivery.

If the packaging appears visibly damaged or tampered with, customers should:

  1. Notify the carrier upon delivery, where possible.

  2. Take photographs of the external packaging and its contents.

  3. Contact CELESTIAL STEEL as soon as possible at info@celestialsteel.com, providing their order number.

If the damage or error is confirmed to have occurred due to CELESTIAL STEEL or during transportation, the customer will not be responsible for reasonable return or replacement shipping costs.

8. Order Changes or Cancellations

Customers may request changes to or cancellation of an order before dispatch by contacting us immediately at info@celestialsteel.com.

The possibility of modifying or cancelling an order depends on its processing status.

If the order has already been handed over to the carrier, shipment cancellation is no longer possible, and the Returns and Exchanges Policy will apply.

9. Contact Information

For any questions regarding shipping, delivery, or the status of an order, you may contact CELESTIAL STEEL.

To ensure faster and more efficient assistance, we kindly ask you to use the contact form available on our website, including your order number and the details of your inquiry.

Alternatively, you may contact us by email or phone:

CELESTIAL STEEL
ΤΣΑΛΚΑ Κ ΚΑΙ Α Ο.Ε.
91G Papanastasiou Avenue
71409 Heraklion, Crete, Greece

Email: info@celestialsteel.com
Phone: +30 210 444 5386
VAT Number: EL803155877
General Commercial Registry (G.E.MI.) Number: 1908