Returns and Exchanges Policy

At CELESTIAL STEEL, we want you to be completely satisfied with your purchase. Please read this Returns and Exchanges Policy carefully before placing your order.

1. Right of Withdrawal

Consumers have the right to withdraw from a distance purchase, without providing any reason, within fourteen (14) calendar days from the date on which they, or a third party designated by them other than the carrier, receive the product.

For orders containing multiple products delivered separately, the withdrawal period begins on the date the last product is received.

To exercise the right of withdrawal, customers must notify CELESTIAL STEEL before the expiry of the above period by sending a clear statement to:

Email: info@celestialsteel.com

To help us process the request efficiently, customers are kindly asked to include:

• The order number.

• Their full name.

• The product or products concerned.

• Their intention to withdraw from the purchase and request a refund.

2. Deadline for Returning Products

After notifying CELESTIAL STEEL of their decision to withdraw, customers must return the product without undue delay and no later than fourteen (14) calendar days from the date on which they communicated their decision.

The deadline is considered to have been met if the product is dispatched before the fourteen-day period expires.

3. Return Address

All returns must be sent to the following address:

CELESTIAL STEEL
ΤΣΑΛΚΑ Κ ΚΑΙ Α Ο.Ε.
91G Papanastasiou Avenue
71409 Heraklion, Crete
Greece

Before sending a return, customers are kindly requested to contact us at info@celestialsteel.com.

Prior communication helps us identify the order and process the return efficiently. This request does not restrict the customer's statutory right of withdrawal.

4. Condition of Returned Products

Customers may inspect and handle a product only to the extent necessary to establish its nature, characteristics, size, and fit.

When returning a product, customers are kindly requested to include:

• Its original packaging.

• All original tags and accompanying items.

• Any protective packaging.

• Proof of purchase.

Customers are responsible for any reduction in the value of a product resulting from handling or use beyond what is necessary to establish its nature and characteristics.

Products showing damage, scratches, deformation, discoloration, odors, contact with cosmetics or chemicals, or visible signs of use beyond reasonable inspection may be subject to a reduction in value.

For hygiene reasons, earrings and ear cuffs are not eligible for voluntary exchanges. This restriction does not affect any statutory rights that customers may have under applicable consumer protection legislation.

5. Return Shipping Costs

In cases of withdrawal, change of mind, incorrect size selection, or voluntary product exchange, the direct cost of returning the product is borne by the customer.

For voluntary product exchanges, the cost of shipping the replacement product to the customer is also borne by the customer.

Returned products should be shipped using a secure and trackable delivery method. Customers are advised to retain proof of shipment until the return process has been completed.

Parcels sent with shipping charges payable by the recipient will not be accepted without prior written agreement from CELESTIAL STEEL.

6. Defective, Damaged, or Incorrect Products

If a customer receives:

• A defective product.

• A product different from the one ordered.

• A product damaged during transportation.

• An order with one or more missing items.

They should contact us as soon as possible at info@celestialsteel.com, providing their order number and, where possible, photographs of the product and its packaging.

If the issue is confirmed to be attributable to CELESTIAL STEEL or the delivery process, the Company will cover reasonable return shipping costs and, where applicable, the cost of shipping a replacement product.

The return shipping procedure should be agreed upon in advance with CELESTIAL STEEL. Customers should not send products with shipping charges payable by the recipient without prior approval.

Depending on the circumstances and in accordance with applicable legislation, the appropriate remedy may include repair, replacement, a price reduction, or a refund.

The statutory rights of customers regarding defective, damaged, or non-conforming products apply to all product categories, including earrings and ear cuffs.

7. Product Exchanges

Customers may request an exchange for a different size, design, or product within fourteen (14) calendar days of receiving their order, subject to prior communication with CELESTIAL STEEL and the availability of the requested replacement product.

Voluntary exchanges are not available for earrings and ear cuffs for hygiene reasons.

For eligible products, customers are requested to select a replacement product of equal or greater value than the product being returned.

If the replacement product is of greater value, the customer must pay the price difference.

If the replacement product is of lower value, the price difference will not be refunded in cash or offset against shipping costs.

The costs of returning the original product and shipping the replacement product are borne by the customer, unless the exchange is required due to an error or fault attributable to CELESTIAL STEEL.

Product exchanges are offered as an optional commercial service and are separate from the exercise of the statutory right of withdrawal.

This exchange policy does not limit or affect consumers' statutory rights, including their right of withdrawal where applicable and their rights regarding defective or non-conforming products.

8. Refunds

In the event of a valid withdrawal, the value of the returned products will be refunded.

In the case of withdrawal from the entire order, the cost of the least expensive standard delivery method initially offered will also be refunded.

If the customer selected a more expensive or faster delivery method, the additional cost will not be refunded.

The customer is responsible for the direct cost of returning the products to CELESTIAL STEEL, unless otherwise required by applicable legislation.

Refunds will be processed without undue delay and no later than fourteen (14) calendar days from the date on which CELESTIAL STEEL was informed of the customer's decision to withdraw.

CELESTIAL STEEL may withhold the refund until:

• The returned product has been received, or

• The customer has provided evidence that the product has been shipped,

whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless an alternative method has been expressly agreed upon, and without any additional charges to the customer.

For payments made by bank transfer or IRIS, the customer may be asked to provide the necessary banking details to complete the refund.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products or circumstances exempted under applicable legislation, including in particular:

• Products manufactured according to the customer's personal specifications.

• Clearly personalized products, such as jewelry with custom engraving, monograms, or bespoke designs.

• Sealed products that are not suitable for return due to health protection or hygiene reasons, provided that they have been unsealed after delivery and the relevant legal conditions for this exception are met.

These exceptions apply only to the extent permitted by applicable consumer protection legislation.

10. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched by contacting us as soon as possible at info@celestialsteel.com.

If the order has already been dispatched, the return and withdrawal procedures described above will apply.

Cancellation of personalized or custom-made products may not be possible once their production or processing has begun.

11. Discounted Products, Outlet, and Final Sale

Products specifically marked as “Final Sale”, “Outlet”, “Clearance”, or with another equivalent final-sale designation are not eligible for voluntary exchanges for a different product, size, design, or color.

This exclusion from voluntary exchanges applies only when the relevant designation is clearly displayed on the product page before the purchase is completed.

The exclusion does not affect any statutory right of withdrawal or other mandatory consumer rights provided under applicable legislation.