Orders and Payments
How do I place an order?
Select the products you want, add them to your cart, and follow the checkout steps. Once your order has been placed, you will receive a confirmation email.
What payment methods are available?
You can pay by:
- debit card,
- bank transfer,
PIRAEUS BANK
BENEFICIARY: TSALKA K AND A G.P.
IBAN: GR6701727540005754118278022 - IRIS.
Available options are shown at checkout.
Are card and IRIS payments secure?
Yes. Payments are processed through Viva.com’s secure environment. For IRIS payments, you are redirected to your bank’s environment, where you approve the transaction. CELESTIAL STEEL does not store card details or online banking credentials.
Can I change or cancel my order?
You can submit a request before your order is shipped. Please complete the contact form as soon as possible, stating your order number.
If the order has already been handed over to the carrier, the shipment cannot be cancelled, and the Returns and Exchanges Policy applies.
Shipping
How much does shipping cost?
- ELTA Courier: €4.00
- BOX NOW: €2.50
Any additional charges for remote areas or island destinations are calculated and displayed at checkout.
When is shipping free?
Orders over 59 € qualify for free shipping with the available standard shipping method.
The threshold is calculated after discounts or discount codes have been applied.
How long does delivery take?
The estimated preparation and delivery time is 1–5 business days. Remote destinations, public holidays, or periods of high demand may require more time.
How can I track my order?
After your order has been shipped, you will receive an update and, where available, a tracking number or link. For BOX NOW deliveries, you will receive the relevant pickup code.
Returns and Exchanges
Can I return a product?
You can notify us of your intention to return a product within 14 calendar days of receipt, in accordance with the Returns Policy and applicable legal exceptions.
Before shipping the product, complete the contact form and provide your order number.
Who pays for return shipping?
If you change your mind or wish to exchange a product, the customer is responsible for the cost of return shipping and reshipping.
If the product is defective, incorrect, or the issue is attributable to CELESTIAL STEEL, the company will cover reasonable costs.
What condition must the product be in?
The product must be in its original condition, with no damage or visible signs of use beyond what is necessary to try it on, and must include its packaging and tags.
Can I exchange it for another product?
Yes, provided the replacement product is available. The new product must be of equal or greater value.
If it is worth more, you pay the difference. If it is worth less, the difference will not be refunded or credited toward shipping costs.
Can earrings be returned?
For hygiene reasons, earrings cannot be returned or exchanged.
This exception does not apply to defective, damaged, or incorrect products.
Can Final Sale or Outlet products be returned?
Products clearly marked Final Sale, Outlet, or Clearance are not eligible for discretionary exchanges.
Your statutory right of withdrawal, where applicable, and your rights regarding defective or incorrect products are not affected.
Products and Care
How do I choose the right ring size?
Measure the inside diameter of a ring that fits you well and compare it with the Ring Size Guide.
For greater accuracy, repeat the measurement and, if you are between two sizes, it is generally best to choose the larger one.
How do I care for my jewelry?
Store each piece of jewelry separately, avoid strong friction and impacts, and gently clean it with a soft, dry cloth.
Contact
How can I contact you?
For the best and fastest service, complete the website’s contact form. For order-related queries, include your order number.
Email: info@celestialsteel.com
Phone: +30 210 444 5386